Cancellation Policy

The Sideways Experience Refund and Cancellation Policy

The Sideways Experience does not provide refunds for change of mind. In all cases no refunds will be given for ‘no shows’. Refunds will only be issued to the person who made payment. A refund must be applied for via written communication stating the need for a refund along with any supporting documentation such as a medical certificate.

 

Rental Cars

A 50% deposit is required to secure a rental car booking. Upon receiving the deposit, the booking is scheduled for the agreed date. The final 50% payment is to be received by The Sideways Experience 14 days before the scheduled rental car date.

Bookings can be cancelled with 21 days or more before the rental date, with a full refund minus a $100 AUD cancellation fee. Cancelling a booking with less than 21 days will result in 100% forfeit of the deposit. Not showing up to the booking will incur a 100% cancellation fee and to reschedule will require another full payment to be made.

 

SidewaysX School

For a refund on an SX school, refunds will be granted at the discretion of The Sideways Experience management team in extenuating medical or personal circumstances, however, with 30 days or less before departure for a SX school, the deposit will be forfeited to cover SidewaysX commitments.

Transferring to another school date is possible at the discretion of SidewaysX management.

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