Cancellation Policy

The Sideways Experience Payment, Refund and Cancellation Policy

The Sideways Experience does not provide refunds for change of mind. In all cases no refunds will be given for ‘no shows’. Refunds will only be issued to the person who made payment andwill be granted at the discretion of The Sideways Experience management team in extenuating medical or personal circumstances. A refund must be applied for via written communication. We will take into account any supporting documents such as a medical certificate.

 

SidewaysX School

For a refund on an SX school, refunds will be granted at the discretion of The Sideways Experience management team in extenuating medical or personal circumstances [and will incur a ¥20,000 administration fee and any bank fees and charges]. Within 30 days or less before departure for a SX school, the deposit will be forfeited to cover SidewaysX commitments. Transferring to another school date is possible at the discretion of SidewaysX management.

 

Rental Cars

A 50% deposit is required to secure a rental car booking. Upon receiving the deposit, the booking is scheduled for the agreed date. The final 50% payment is to be received by The Sideways Experience 14 days before the scheduled rental car date.

To apply for a refund on a rental car, The Sideways Experience must receive notice of 14 days or more before the rental course date. Refunds will be granted at the discretion of SidewaysX management. This will incur a ¥10,000 administration fee and any bank fees and charges. Cancelling a booking with less than 14 days will result in 100% forfeit of the deposit. Not showing up to the booking will incur a 100% cancellation fee and to reschedule will require another full payment to be made.

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